Effective Communication

Everybody can communicate, but not always in the way you are used to.
This workbook has been devised to enable you to learn how to communicate effectively, using a variety of methods and trying different tools to communicate with people.
This workbook has been written for staff, carers and family members, in fact anyonewho supports or knows someone with different communication skills.
It is not always possible for staff to be taken off the rota to attend a training course and so this workbook has been devised.






It uses a variety of training methods:

• reading passages where you will expand your knowledge
• completing exercises
• completing a self-assessment tool which shows you the knowledge you

now have As a social care worker, you have to work to certain standards, which are set out
by various professional bodies. This workbook links to several standards and if
you are not familiar with them, here is a brief explanation of each one.
Skills for Care (SfC) has a set of standards called Common Induction
Standards and all new staff in the care sector (except those who are supporting
people with learning disabilities) have to complete these with their manager
within three months of being in post. This workbook meets the requirements of
Standard 4.

Care Quality Commission (CQC) took over the work of the Commission for
Social Care Inspection (CSCI) on 1 April 2009 (it also took over thework of the
Healthcare Commission and the Mental Health Act Commission). TheCQChas
sets of standards for you and your workplace to meet. There are different sets of
standards and it will depend on where you work as to which standards you need
to work to. If you are unsure please ask your manager. This workbook meets the
requirements of Care Homes for Adults Standard 33.9 (Department of Health
2003) and Domiciliary Care Standard 11 Appendix D (Department of Health
2000).
Download Link
Download Link