ស្វែងរក

Showing posts with label Business-E. Show all posts
Showing posts with label Business-E. Show all posts

Thursday, September 17, 2015

Business Mathematics

For courses in business math or the mathematics of business Business Mathematicsby Clendenen/Salzman teaches students the mathematical skills they need to be successful in business, emphasizing mastery of business concepts and scenarios that require a mathematical solution. With a strong focus on current issues, real companies, and pragmatic business scenarios, the authors cover the full spectrum of basic business math, placing every concept in context with relevant examples. With time-proven pedagogy, relevant business applications and case studies, and a strong MyMathLab course, this program teaches students mathematical skills and concepts within the context of business applications.

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Tuesday, September 15, 2015

Organizational Behavior: Improving Performance and Commitment in the Workplace

Now in its fourth edition, Colquitt-LePine-Wesson continues to offer a novel and innovative approach to teaching organizational behavior. The focus, tone, and organization of the book shows students that:





  • OB really matters - The book opens with two chapters barely covered in other texts: job performance and organizational commitment. Those topics are critical to managers and students alike, and represent two of the most critical outcomes in OB. Each successive chapter then links that chapter's topic back to those outcomes, illustrating why OB matters in today's organizations.
  • OB topics all fit together - The book is structured around an integrative model, shown on the back cover and spotlighted in the first chapter, that provides a roadmap for the course. The model illustrates how individual, team, leader, and organizational factors shape employee attitudes, and how those attitudes impact performance and commitment. In this way, the model reminds students where they are, where they've been, and where they're going.
  • OB is all around them - The book includes innovative insert box features that students actually enjoy reading. OB on Screen uses scenes from popular films, such as Skyfall, Lincoln, 42, Moneyball, and Argo to demonstrate OB topics. OB at the Bookstore draws a bridge to popular business books, including Quiet, the Charisma Myth, Lean In, and the Happiness Project.


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    Tuesday, December 3, 2013

    Frommer's Walt Disney World and Orlando 2012


    Free full-color, foldout map Completely updated every year Insider advice on all the major theme parks in Orlando, from Magic Kingdom in Walt Disney World to the Wizarding World of Harry Potter at Universal Orlando's Islands of Adventures. Our author, a longtime theme park aficionado and the mother of five, has done it all. Where to find the best rides at all of the theme parks, smaller attractions when you don't want to face the usual crowds, Orlando's best shopping, and great places to stay without busting your budget. Insightful commentary on hitting all of the theme parks efficiently while keeping the fun factor high. Opinionated reviews. No bland descriptions and lukewarm recommendations. Our expert writers are passionate about their destinations--they tell it like it is in an engaging and helpful way. Exact prices listed for every establishment and activity--no other guides offer such detailed, candid reviews of hotels and restaurants. We include the very best, but also emphasize moderately priced choices for real people. User-friendly features including star ratings and special icons to point readers to great finds, specialty attraction ratings tailored to a number of age groups, excellent values, insider tips, best bets for kids, special moments, and overrated experiences.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Wednesday, November 27, 2013

    Leadership @ Infosys

    Powered by intellect, driven by values Infosys has been at the forefront of a new India Inc. since 1981. Leadership @ Infosys is the first book to codify Infosys s unique history, values and leadership practices that account for the firm s stellar rise from US$ 200 seed capital to a multibillion dollar global enterprise. As an extension of Infosys s tradition of growing leaders through a programme called Leaders Teach, the book captures the origins of Infosys s leadership approach and leverages advanced psychometrics to identify current leaders who are exceptionally effective in Infosys s leadership model. These leaders share approaches that they believe account for their successes, and are candid about where they stumbled in the past to help junior leaders avoid their mistakes. Chapters based on Infosys s Leadership Journey Series include discussions of strategic leadership, change leadership, operational leadership, talent leadership, relationship and networking leadership, content leadership and entrepreneurial leadership by thought leaders in each area, and feature a state-of-the-science review of leadership research along with practical examples that leaders can use to improve their performance and aptitude to take on increasing levels of responsibility.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Tuesday, November 26, 2013

    Coaching Skills for Nonprofit Managers and Leaders: Developing People to Achieve Your Mission

    The only nonprofit orientation to coaching skills available, Coaching Skills for Nonprofit Leaders will provide nonprofit managers with an understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success.Coaching Skills for Nonprofit Leaders offers practical steps for coaching leaders to greatness and complements the academic and theoretical work in nonprofit leadership theory. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher.Based on the Inquiry Based Coaching approach, Coaching Skills will strengthen and expand the readers ability to drive organization mission, while retaining the intrinsic values of the nonprofit culture and working towards outcomes that create a culture of discipline and accountability and empower others to be even more responsible, accountable, and self-motivated. This book uses accessible language, examples, case studies, key questions, and exercises to help: Promote better relationships Know when to delegate, direct and coach. Balance directive and supportive styles of leadership for productive partnerships Overcome fears and deal head-on with difficult situations and conflict. Use coaching for performance improvement and on-the-job development. Support independent thinking and personal reflection Gain commitment and accountability from others and build teams
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Coaching Skills: A Handbook

    Review of the first edition: "I have just read my first - and probably last - whole book on coaching. It is my last because it has done the job, giving me the most comprehensive examination of the art." David Amos, former Deputy Director of HR at the DoH, writing in the Health Service Journal Review of the second edition: This book is extremely useful for those beginning their careers in coaching and taking introductory and practitioner level courses. It is practical, accessible and covers core skills that will serve the practitioner well. Professor David Lane, Middlesex University What is coaching How is it different from therapy or counselling What techniques does an effective coach use The first edition of this book was described by many training organisations as The Coachs Bible - and the second edition is no exception. It offers friendly, accessible and practical advice, which any coach can adapt to their own work. The book is brought to life using case studies and examples, helping readers to acquire the skills that are essential for becoming an outstanding coach. The new edition has been revised and updated throughout and contains: A more extensive treatment of the blocks and barriers to change in clients A new chapter on Coaching and Change New coverage on goal-setting An extended treatment on the nature of the coach-client relationship Further advice on assessing what a client really needs Further reflections and advice on the psychology of what makes the client-coach relationship work Coaching Skills: A Handbook is essential reading for executive and life coaches, as well as managers who want to learn how to adapt coaching as an approach to leadership.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Coaching at Work: Powering your Team with Awareness, Responsibility and Trust

    "This book comes at a time when we are asking searching questions: How exactly do we earn the loyalty, trust and commitment of our people How do we balance the needs of our organisations to do more with less with the need to create environments in which people can grow, develop and achieve their aspirations The answers lie within each of those through whom so much can be achieved. This book is the key to unlocking them."--Gareth Ford, Training & Development Manager, Atkins"Perfect Timing! Amongst the vast selection of coaching literature, this book is powerful in 3 ways.* It has the potential to engage even the most ardent cynic to "have a go"* It releases a well-timed boost to existing passionate believers of coaching* It is invaluable to anyone with responsibility for managing, training and development, with well thought-out strategic and realistic approaches to creating and implementing a coaching culture in any business."--Fiona Green, Training Manager, ScS Upholstery plc"How much of your team's full potential do you see at work 90% 30% 60% Many of us simply don't know. In a world of relentless change is it any wonder that so much can interfere with how well we perform at work. In a practical approach Matt Somers explores how coaching can be used to release that potential. Matt recognises that the reaction in the work place to coaching can range from mild apathy to downright hostility. It is this firm grip on reality that considerably increases the reader's chances of becoming a successful coach. In today's business environment ignore the principles and ideas embodied in this book at your peril!"--Simon Hepinstall, Chief Executive, Storey Carpets Limited"This is an extremely practical book underpinned by a powerful coaching model that is carefully defined and applied throughout. Matt's candid and insightful approach provides accessible information for those new to coaching and those wanting to refine their coaching approach. There are number of coaching texts emerging onto the scene and it is refreshing to see a book so grounded in managerial and organizational reality."--Jane Turner, Programme Director - Coaching, Newcastle Business School,Northumbria University
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
    Download Link

    Tuesday, September 17, 2013

    OCEB Certification Guide: Business Process Management - Fundamental Level

    OCEB Certification Guide delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newer to the field, this book provides a solid grounding in business process management based on the authors' own extensive BPM consulting experience. Covers all of the topics on the Fundamentals exam, eliminating hours otherwise spent in research and prep time Includes sample test questions in each chapter with all answers in the appendix Expert authors provide a solid overview of business process management (BPM)
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Friday, September 6, 2013

    Résumé and Cover Letter

    Résumé and Cover Letter
    Secrets Revealed!
    “Get the job you want. In 30 days or less.
    With proven tips for résumés, cover letters and job interviews.
    Guaranteed to work for you. Or your money back!”
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf

    Monday, August 12, 2013



    “WHAT WOULD I DO IF I HAD A MILLION DOLLARS!”
    The announcement caught the eye of Philip D. Armour, the wealthy packing-house king, who decided to hear the sermon.
    In his sermon Dr.Gunsaulus pictured a great school of technology where young men and young women could be taught how to succeed in life by developing the ability to THINK in practical rather than theoretical terms; where they would be taught to “learn by doing”. “If I had a million dollars,” said the young preacher. “I would start such a school.”
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
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    Friday, July 26, 2013



    This text offers business school students an excellent practical explanation of the short-term linkages in the macroeconomic arena. While the underlying theoretical constructs are not ignored, emphasis is placed on the empirical underpinnings and managerial implications of macroeconomics. The text begins by introducing key concepts such as the GDP, National and Personal Income, and the various measures of inflation and unemployment. Building on this foundation it then analyzes the following aspects of macroeconomics: aggregate supply and demand, international financial markets, cyclical fluctuations, policy analysis, and forecasting.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
    Download Link



    Microeconomics has become a market leader because Perloff presents theory in the context of real, data-driven examples, and then develops intuition through his hallmark Solved Problems. Readers will gain a practice perspective, seeing how models connect to real-world decisions being made in today’s firms and policy debates.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
    Download Link

    Friday, July 5, 2013

    100 Great Business Idea



    100 Great Business Idea
                   by Jeremy Kourdi

    ISBN
    0462099601 (ISBN13: 9780462099606)

    Poised to be the catalyst for business success, this collection of great ideas provides the fuel for companies of all sizes to create value and success. Some of the biggest corporate names supply their fire-tested strategies, accompanied by advice on applying their suggestions to different business situations. The simplicity and power of the ideas come across whether readers are starting a new business or looking to pump some life into an existing organization. Fast-paced and stimulating, this is a simple but potentially powerful book for those seeking inspiration and that new killer application.
    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
    .Download Link

    Thursday, July 4, 2013

    Customer Serice (New Rules for a Social-Enabled World)




    CUSTOMER SERVICE
                   by Peter Shanman
    New Rules for a Social-Enable World

    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how–step-by-step, right now!


    You’ll learn how to:

    • Organize a small, powerful social media team on a tight budget
    • Listen to what your customers, advisors, and markets are really saying
    • Make prospects feel like rock stars from the moment they find you
    • Choose online media that make the most sense for you
    • Avoid wasting time with platforms that won’t help you
    • Earn your customer’s loyalty, trust, and credibility
    • Learn from other companies’ viral “disasters”
    • Rebuild your credibility after you’ve taken a public “hit” online
    • Make sure everyone hears your customers when they compliment you
    • Capture all your customer knowledge–and use it in real time
    • Keep people talking–and not just about you

    Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. - See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
    .Download Link

    EFFECTIVE SUCCESSION PLANNING



    EFFECTIVE SUCCESSION PLANNING              by William J. Rothwell
    Effective succession planning : ensuring leadership continuity and building talent from within / William J.
    Rothwell.—4th ed.
    p. cm.
    Includes bibliographical references and index.
    ISBN-13: 978-0-8144-1416-3
    ISBN-10: 0-8144-1416-8
    1. Leadership. 2. Executive succession—United States. 3. Executive ability. 4. Organizational
    effectiveness. I. Title.
    HD57.7.R689 2010
    658.4092—dc22


    Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic succession planning program. Updated and expanded to reflect the latest trends and best practices in succession management, the book contains 20 per cent new material, including chapters on recruitment and retention as part of succession planning, as well as updated references and research. The book also includes a CD-Rom filled with worksheets, assessment tools, and training guides...everything readers need to help lead their organizations into the future.Download Link

    Monday, March 11, 2013

    101 Ways TO Improve Business Performance

    Thursday, December 1, 2011

    Fundamentals of Financial Management (13th Edition)


    Fundamentals of Financial Management (13th Edition) by J. Van Horne and John M Wachowicz
    Pre ntice H all | 2008 | ISBN: 0273713639 | 760 pages | PDF | 9,2 MB


    A practical introduction to understanding the Financial Management of companies in today's rapidly changing business world. Maintaining its dedication to the financial decision-making process and the analysis of value creation, this new 13th edition develops a more international scope and introduces new topics into the debate. Current discussions on corporate governance, ethical dilemmas, globalization of finance, strategic alliances and the growth of outsourcing have been added with examples and boxed features to aid understanding and provide a more global perspective of financial management

    This book is particularly well-suited to introductory courses in financial management, for a professional qualification and as a reference for practitioners. On the reading list for Association of Chartered Certified Accountants (ACCA) Qualification Paper (F9) Financial Management. Suggested reading for Certified Management Accountant (CMA) examination.
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    Download Link

    Monday, August 29, 2011

    Effective Communication



    Everybody can communicate, but not always in the way you are used to.
    This workbook has been devised to enable you to learn how to communicate effectively, using a variety of methods and trying different tools to communicate with people.
    This workbook has been written for staff, carers and family members, in fact anyonewho supports or knows someone with different communication skills.
    It is not always possible for staff to be taken off the rota to attend a training course and so this workbook has been devised.






    It uses a variety of training methods:
    • reading passages where you will expand your knowledge
    • completing exercises
    • completing a self-assessment tool which shows you the knowledge you
    now have As a social care worker, you have to work to certain standards, which are set out
    by various professional bodies. This workbook links to several standards and if
    you are not familiar with them, here is a brief explanation of each one.
    Skills for Care (SfC) has a set of standards called Common Induction
    Standards and all new staff in the care sector (except those who are supporting
    people with learning disabilities) have to complete these with their manager
    within three months of being in post. This workbook meets the requirements of
    Standard 4.
    Care Quality Commission (CQC) took over the work of the Commission for
    Social Care Inspection (CSCI) on 1 April 2009 (it also took over thework of the
    Healthcare Commission and the Mental Health Act Commission). TheCQChas
    sets of standards for you and your workplace to meet. There are different sets of
    standards and it will depend on where you work as to which standards you need
    to work to. If you are unsure please ask your manager. This workbook meets the
    requirements of Care Homes for Adults Standard 33.9 (Department of Health
    2003) and Domiciliary Care Standard 11 Appendix D (Department of Health
    2000).
    Download Link
    Download Link