OCEB Certification Guide delivers expert insight into BPM from one of
the developers of the OCEB Fundamental exam, offering full coverage of
the exam material for both the business and technical tracks. The first
study guide to prepare candidates to take and pass the OCEB Fundamental
exam, it explains and builds on basic concepts, focusing on key areas
and testing knowledge of all critical topics with sample questions and
detailed answers. Suitable for practitioners and those newer to the
field, this book provides a solid grounding in business process
management based on the authors' own extensive BPM consulting
experience. Covers all of the topics on the Fundamentals exam,
eliminating hours otherwise spent in research and prep time Includes
sample test questions in each chapter with all answers in the appendix
Expert authors provide a solid overview of business process management
(BPM)
Using
social media, you can deliver amazing customer service–and generate an
army of fans who’ll promote you in good times, and rescue you from
disaster. Now, legendary online marketing expert Peter Shankman shows
you exactly how to do all that–without spending a fortune! Shankman
draws on his immense experience as founder of the online growth company
HARO and marketing consultant to multiple Fortune 500 clients. He
presents straight-to-the-point solutions for building customer loyalty,
trust, and credibility online–and rebuilding it when catastrophe
strikes. Companies around the world are driving enormous value from
online customer service at remarkably low cost.
- See more at: http://shankman.com/books/#sthash.uBqxvJvj.dpuf
Download Link
No comments:
Post a Comment